"There’s always rules [in life], but usually they’re not spelled out; everyone has a slightly different idea of what they are, there’s all these ambiguities, it’s sort of complicated and then people break them all the time anyway. Life is this endless game of trying to figure out what the rules are and nobody quite understands. Then, [with bureaucracy], you create this imaginary situation, totally bounded in time and space, where everybody knows exactly what the rules are, people actually do follow the rules, and even people who follow the rules can win — which is very unusual in real life." from here